Faulty items 

If you have noticed that your product(s) has a defect please contact our customer service agents through the contact form and wait for a reply. We strive to answer all requests within 24 hours. Please make sure to send through your order number and invoice. 

Wrong item

If you have not received the item you ordered then please contact our customer service agents through the contact form and wait for a reply. We strive to answer all requests within 24 hours. Please make sure to send through your order number and invoice. 

Bike returns

If you are not happy with your ordered bike you are welcome to return it to us for a refund as long as it is still new and un-ridden up to 30 days from your purchase. Please let us know within 30 days and we will arrange the return with you. If you would like to return your bike within the 30 day period, you will need to cover the shipment cost of returning the bike together with ensuring secure packaging for transit in the original packaging. We recommend you keep the box the bike comes in should you want to request returns at any point. 

If you wish to return your bike please contact our customer service agents through the contact form and wait for a reply. We strive to answer all requests within 24 hours. Please make sure to send through your order number and invoice. 

Other returns

You have 30 days to return the product if you have changed your mind with your order provided the product is in unused condition that you received it and in the original box and packaging. The returned product must also include all accessories, manuals etc. that was a part of the original packaging. The original packaging cannot neither be damaged and must include all original stickers and labelling. Should these conditions not be met you will lose your right to return the product. 

If you wish to return your products then contact our customer service agents through the contact form and wait for a reply. We strive to answer all requests within 24 hours. Please make sure to send through your order number and invoice.